Training that changes how people work, and proves it.

We help organizations find the real cause of a performance gap, build the right learning solution, and measure what changes. Strategy and hands-on build, in English and Spanish, with more languages through partners.

Learning for operations, safety, customer service, and system rollouts. Based in North Carolina and Tennessee. We serve organizations across the U.S. and Latin America, wherever the need is.

A performance gap closing over three phases A line chart. Target performance is a dashed line near the top. Current performance sits far below it and stays flat. Through three phases, Assess, Architect, and Activate, performance rises until it meets the target and the gap closes. Where performance needs to be Where it is today The gap Gap closed Assess Architect Activate

Every project starts by measuring the gap, and ends by showing it closed.

About

We are power together.

The Relevant-e is a learning and development practice built by practitioners who spent their careers inside large operations across the U.S. and Latin America: fulfillment centers, security and incident response, customer service, food production, and energy, petrochemical, and telecom companies.

We know what a shift lead, a trainer, and a plant manager need, because we've worked alongside them. Our promise is simple: respond quickly, deliver on time, and be honest about what the data shows.

25+ years
Leading learning strategy, program management, and delivery across industries
Strategy to delivery
From diagnosing the problem to building, launching, and measuring the solution
Large, multi-region programs
Learning for whole workforces across sites, regions, and industries, including energy, telecommunications, finance, retail, and technology
Multilingual delivery
English and Spanish in-house, with more languages through localization partners

Ways to work

Strategy when you need direction. Build when you need it done.

Work with us on either side, or both. We stay accountable to the same business measure from the first conversation to the last dashboard.

Strategy

For leaders who need to know what to fix first.

  • Performance gap and root-cause analysis
  • Learning strategy and roadmaps tied to business metrics
  • Measurement frameworks and dashboards
  • Stakeholder alignment across sites and regions
  • Knowledge bases built for AI: clean, current content and a review process your team can run

Build

For teams who need it designed, developed, and launched.

  • Onboarding and structured on-the-job training
  • Scenario-based eLearning and simulations
  • Job aids, procedures, quick-reference guides, and microlearning
  • Learning portals and knowledge libraries
  • ERP and system-adoption training, including SAP end-user materials and facilitated sessions
  • Delivery in English and Spanish, with more languages through localization partners

Projects run from a single job aid to a full program with business-alignment tracking.

Start here

Not sure where to start? Pick what you're seeing.

Choose the closest match and we'll show what we'd look at first, what we'd build, and where we've done it before.

What are you seeing in your organization?

Pick a situation on the left. You'll see a plan of attack here.

Approach

Assess, Architect, Activate

Start with the 45-second case, then select a phase to see what happens, what you receive, and how the gap closes.

Why training alone doesn't fix performance

For leaders deciding where to invest. About 45 seconds.

Read the transcript

Picture this. A full room. A confident facilitator. Slides moving, and a group quietly waiting for it to end.

Later, a manager says, “We trained them. They just don’t participate.”

But they were never invited to think. Only to listen.

Adults learn by comparing, questioning, trying, and adjusting. That’s adult learning theory in practice.

When we move from “here’s the information” to “what does this mean for your work?”, the room wakes up.

Passive rooms aren’t a learner problem. They’re a design problem.

Whether it’s a quiet room or a new program, let’s talk about what your team needs next.

Where performance needs to be Where it is today The gap Gap closed Assess Architect Activate
Assess: measure the gap between where performance is and where it needs to be.

Find the real problem before building anything.

What we do

  • Talk with learners, experts, and managers
  • Review performance data and current training
  • Map the job tasks and the skills behind them
  • Size the gap against a business goal

What you get

  • A gap analysis that names root causes
  • Learner profiles based on real roles
  • Prioritized recommendations
  • Success measures agreed before design starts

Measured by: a baseline for the numbers you care about, such as retention, errors, or time to proficiency.

Where we look

Select one to find it on the chart.

Assess, Architect, Activate: how we work

Prefer to watch? The same approach in about 60 seconds.

Read the transcript

Three departments. Five priorities. And no shared definition of what the training is supposed to fix. Does that sound familiar?

Most teams respond by building courses. We build systems, and we start with alignment: are we solving the right problem, and which number needs to move? That’s Assess.

Then we design what fits the problem: on-the-job training, a simulation, a job aid, a dashboard. That’s Architect.

Then we launch, measure, and adjust as we go. That’s Activate.

In one operation, redesigning how people were trained and coached improved new-hire retention and quality. Same building. Same work. A better system.

Because scaling without guardrails doesn’t create capability. It creates risk. Our job isn’t to be the best designers in the room. It’s to make sure everyone else can perform at a higher level, consistently.

Whether your team is stuck or planning ahead, let’s talk about what it needs next.

Measurement runs through all three phases: a baseline in Assess, pilot results in Architect, and business results in Activate.

The methods and tools behind it

Methods: functional analysis, competency mapping, performance gap analysis, job task analysis, learner personas, interviews and focus groups, ADDIE, and design thinking.

Tools: Articulate Storyline 360 and Rise 360, Adobe Captivate, MadCap Flare, Synthesia, Camtasia, SharePoint, and learning management systems, with AI-assisted development under a clear review process.

Work

Selected work

These projects were led by our founding team in previous roles, and they are described in general terms. Client names, figures, and internal details are withheld to respect confidentiality.

One standard, higher completion

Standardizing training for a global security workforce

Officers employed by outside vendors. Strategy, governance, learning design.

One governance framework replaced inconsistent vendor training, and completion rose quickly once it launched.

Read the story
Challenge
Security officers employed by many outside vendors were trained inconsistently, and no one at the client organization had a shared standard or oversight of that training.
What we built
A governance framework covering vendor responsibilities, review cycles, and escalation paths. A risk-based ranking of validated tasks. Role-based learning paths, scenario-based modules, and a just-in-time portal of job aids, workflows, and videos. Legal review to keep vendor and client responsibilities clear.
Results
Completion rose quickly after launch, and simplifying the curriculum improved learner satisfaction and ease of use. The program was translated into multiple languages and adopted across regions after a pilot.
Far less seat time, better completion

Shorter, more focused training for a large audience

Annual required course. Content strategy, learner experience.

We cut a repetitive annual course down sharply, added realistic practice, and completion improved.

Read the story
Challenge
An annual required course was long and repeated content across modules.
What we built
We removed the overlap, added realistic scenario practice, and rebuilt the course with the teams who owned the content.
Results
Time per learner dropped sharply, and completion improved.
Every module covered, from design to delivery

SAP end-user training across modules

Large enterprises. Program management, instructional design, documentation, facilitation.

Everything was delivered on schedule, module by module: training, job aids, and facilitated SAP 101 sessions for finance, materials management, production planning, sales and distribution, and HR.

Read the story
Challenge
Large organizations rolling out and upgrading SAP needed consistent, role-based training across finance (FI), materials management (MM), production planning (PP), sales and distribution (SD), and HR.
What we built
A team of instructional designers, programmers, and graphic designers, led by one of our founders, produced training, job aids, simulations, demonstrations, user guides, and facilitator guides for every module and across multiple SAP releases. We also facilitated the SAP 101 introductory sessions for each module.
Results
Everything was delivered on schedule, module by module, from the first design to the classroom.

Currently in the field: a training-readiness system for an industrial food plant, tracking new-hire cohorts as the rollout continues. We'll share results once there's enough data to be reliable.

Let's talk about what your team needs next.

Whether it's a problem to solve, a need you see coming, or a new project, send a few lines. We'll reply with questions, not a sales pitch.

connect@therelevant-e.com